Shipping policy
At City Mini Store, we aim to make your shopping experience simple and convenient. We offer free standard shipping throughout the United Kingdom, with an estimated delivery time of 5–8 business days. Please read our shipping policy below for details about order processing, delivery times, and shipping coverage.
1. Shipping Destinations
We currently offer shipping within the United Kingdom only.
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Shipping Coverage: United Kingdom
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International Shipping: Not available
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Shipping Cost: Free standard shipping on all orders
We do not currently ship to addresses outside the United Kingdom.
2. Order Processing Time
Orders are typically processed within 2–3 business days after they are placed.
Processing includes order verification, preparation, and packaging before dispatch.
Please note that processing may take slightly longer during public holidays, promotional periods, or times of unusually high order volume.
3. Shipping and Delivery Time
After your order has been processed and dispatched, delivery typically takes an additional 3–5 business days.
Our estimated delivery timeline is as follows:
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Order Processing Time: 2–3 business days
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Transit Time: 3–5 business days
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Total Estimated Delivery Time: 5–8 business days
Delivery estimates begin when you place your order and include both processing and transit time. Actual delivery times may vary depending on your location, carrier operations, public holidays, weather conditions, and other unforeseen circumstances.
Business days exclude weekends and public holidays.
4. Shipping Costs
We offer free standard shipping on all orders delivered within the United Kingdom.
There are no standard shipping charges for eligible UK deliveries, and your shipping cost will be shown as free during checkout.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided by email when available.
Please allow some time for tracking information to become active after the carrier receives your package.
If you have questions about your shipment, please contact us at info@cityministore.co.uk and include your order number.
6. Delayed or Missing Orders
Although we aim to deliver orders within 5–8 business days, delays may occasionally occur because of carrier issues, severe weather, public holidays, or other circumstances beyond our control.
If your order has not arrived within the estimated delivery window, please contact our customer service team. We will assist you in checking the shipment status and determining the next steps.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@cityministore.co.uk. We cannot guarantee address changes after an order has been processed or dispatched.
If a delivery issue occurs because of incorrect or incomplete address details, we will work with you to determine an appropriate solution, subject to applicable consumer protection laws.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before the order is processed or dispatched. Changes or cancellations cannot always be guaranteed once fulfillment has begun.
Your statutory cancellation rights under applicable UK consumer law remain unaffected.
9. Contact Information
If you have any questions about our Shipping Policy or need assistance with your delivery, please contact us using the details below.
Store Name: City Mini Store
Phone Number: +44 138-162-0201
Email: info@cityministore.co.uk
Business Address: 3 Stevenson Square, Manchester M1 1DN, United Kingdom
10. Shipping Policy Updates
City Mini Store reserves the right to update this Shipping Policy when necessary. Any updates will be published on this page.
By placing an order with us, you acknowledge the estimated processing and delivery timelines described in this policy. Nothing in this policy is intended to limit your statutory consumer rights.