Frequently Asked Questions
Welcome to the City Mini Store FAQs page. Here you'll find answers to common questions about our products, ordering process, shipping, returns, and refunds. If you need further assistance, please contact our customer service team.
1. About Our Products
What products does City Mini Store sell?
City Mini Store offers a selection of women's walking shoes, lightweight sneakers, slip-on shoes, cushioned footwear, and casual shoes designed for everyday comfort and style.
How do I choose the right shoe size?
We recommend checking the size chart provided on the relevant product page before placing your order. If you are unsure about sizing, please contact us at info@cityministore.co.uk for assistance.
Are your walking shoes suitable for everyday wear?
Our collection includes styles designed for activities such as walking, shopping, travel, casual outings, and work. Please review each product description to understand its features and intended use.
Are your shoes suitable for people who stand for long periods?
Some of our styles feature cushioning, breathable uppers, and supportive insoles designed with everyday comfort in mind. Comfort varies by individual, so we recommend reviewing the details of each product before purchasing.
2. Orders and Payments
How do I place an order?
Browse our online store, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the instructions to enter your delivery details and complete your payment.
Will I receive an order confirmation?
Yes. After placing an order, you should receive an order confirmation by email. Please check your inbox and spam or junk folder if you cannot find it.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at info@cityministore.co.uk. We will do our best to help before the order is processed or dispatched, although changes cannot always be guaranteed.
Your statutory cancellation rights under applicable UK consumer law remain unaffected.
3. Shipping and Delivery
Do you offer free shipping?
Yes. City Mini Store offers free standard shipping on orders delivered within the United Kingdom.
Where do you ship?
We currently ship within the United Kingdom only. We do not offer international shipping at this time.
How long does delivery take?
Our estimated delivery time is 5–8 business days, including processing and transit.
-
Order processing: 2–3 business days.
-
Transit time: 3–5 business days.
-
Total estimated delivery: 5–8 business days.
Delivery times are estimates and may vary due to carrier delays, public holidays, weather, and other circumstances.
Can I track my order?
Where tracking is available, tracking information may be sent by email after your order has been dispatched. Please allow some time for tracking updates to become active.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery window, contact us at info@cityministore.co.uk with your order number. We will help you check the status of your shipment.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your delivery address. We will try to help, but address changes may not be possible after an order has been processed or dispatched.
4. Returns and Refunds
What is your return policy?
We publish our return terms on our Return and Refund Policy page. Please review that page for return eligibility, deadlines, and instructions before sending an item back.
How do I request a return?
Email info@cityministore.co.uk with your order number, the product you wish to return, and the reason for your request. Our team will review your enquiry and provide the appropriate instructions.
Please do not send an item back before receiving return instructions.
What condition must returned products be in?
Where required by our return policy, products should be returned in their original packaging and in the required condition. However, statutory consumer rights may allow you to handle or inspect goods as you would in a shop. Please contact us if you are unsure whether your item qualifies for a return.
How long do refunds take?
Once an eligible returned item has been received and assessed, we will notify you of the outcome. Approved refunds will be processed using the original payment method where possible. The time it takes for the funds to appear depends on your payment provider or bank.
What if I receive a damaged, defective, or incorrect product?
Please contact us at info@cityministore.co.uk as soon as possible. Include your order number and, if possible, photographs showing the issue. We will help you determine the appropriate next steps under our policy and applicable consumer law.
Your statutory rights relating to faulty or misdescribed goods are not affected by our returns policy.
5. Contact and Customer Support
How can I contact City Mini Store?
You can contact us using the following details:
Store Name: City Mini Store
Email: info@cityministore.co.uk
Phone: +44 138-162-0201
Business Address: 3 Stevenson Square, Manchester M1 1DN, United Kingdom
What information should I include when contacting you?
For order-related enquiries, please include your order number, the email address used for your purchase, and a brief explanation of your question. This helps us identify your order and assist you more efficiently.
Still Have Questions?
If you cannot find the answer you're looking for, we're happy to help. Please email info@cityministore.co.uk or call +44 138-162-0201, and we'll do our best to assist you.
Thank you for shopping with City Mini Store!