Refund policy

At City Mini Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, our Return and Refund Policy explains how to request a return or refund.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date of receiving your order to request a return.

However, once your return request has been approved, you must send the product back within 14 days.

To qualify for a return, your item must meet the following conditions:

  • The product must be in its original, unused, and unworn condition.

  • The product must be returned in its original packaging.

  • The product must be in new condition, with all original accessories, labels, and tags included where applicable.

  • You must provide proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not be eligible for a return.

2. How to Request a Return

To initiate a return, please contact us by email at info@cityministore.co.uk.

Please include the following information in your email:

  • Your full name

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs of the product, if it is damaged, defective, or incorrect

Our team will review your request and provide instructions for returning the item. Please do not send products back before receiving return instructions from our team.

You must send the approved return within 14 days of return approval.

3. Refund Policy

We offer a 10-day refund policy for eligible purchases. Please contact us within 10 days of receiving your order to request a refund.

Refund requests are subject to review and approval in accordance with our return eligibility requirements and applicable consumer protection laws.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at info@cityministore.co.uk as soon as possible.

Include your order number and photographs showing the issue so we can assess the situation and help resolve it.

Your statutory consumer rights remain unaffected by this policy.

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us by email at info@cityministore.co.uk.

Exchanges are subject to product availability and approval. We will provide further instructions once we have reviewed your request.

6. Return Shipping Costs

Please contact our customer service team before returning an item to confirm the applicable return shipping arrangements and whether return shipping costs will be covered.

Where required by applicable law, we will follow the relevant rules regarding return shipping costs.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@cityministore.co.uk.

Cancellation requests cannot always be guaranteed once an order has been processed or dispatched. Your statutory cancellation rights, where applicable, remain unaffected.

8. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

City Mini Store

Email: info@cityministore.co.uk

Phone: +44 138-162-0201

Business Address: 3 Stevenson Square, Manchester M1 1DN, United Kingdom

We are committed to providing helpful customer service and handling return and refund requests fairly.

9. Policy Updates

City Mini Store reserves the right to update this Return and Refund Policy when necessary. Any updates will be published on this page, along with the revised policy details.